1. Who we are
Hear See Do is an education business based in Nagoya, Aichi, Japan. Questions about this policy can be sent to hearseedo.english@gmail.com.
2. Information we collect
- Contact and account information, such as names, email addresses, and telephone numbers.
- Information about a learner, including age group, school or program, learning needs, attendance, and progress.
- Messages, enquiries, consent choices, and transaction or subscription records.
- Technical information such as device, browser, IP address, pages viewed, and necessary cookie data.
3. How we use information
- To answer enquiries and provide lessons, programs, materials, and support.
- To manage enrollment, scheduling, payments, attendance, and learner progress.
- To maintain safety, prevent misuse, and improve our services.
- To send program news or marketing only where consent or applicable law permits.
- To meet legal, accounting, and safeguarding obligations.
4. Children’s information
We handle children’s information with special care. Information is normally provided by a parent, guardian, or partner school. We do not knowingly ask a child to create a direct relationship with us without appropriate adult or school involvement.
5. Sharing and service providers
We do not sell personal information. We may share only what is necessary with trusted providers that support hosting, communications, scheduling, payments, analytics, learning delivery, or professional advice; with partner schools where required to deliver a program; or where law, safety, or a valid authority requires it.
6. International processing
Some service providers may process information outside Japan. Where this occurs, we select providers and safeguards appropriate to the information and applicable Japanese privacy requirements.
7. Retention and security
We keep information only as long as reasonably needed for the purposes above, contractual records, safeguarding, dispute handling, and legal obligations. We use reasonable administrative, technical, and organizational safeguards, but no internet service can guarantee absolute security.
8. Your choices and rights
Subject to applicable law, you may ask to access, correct, stop certain uses of, or delete personal information. You may withdraw marketing consent at any time. Contact us at hearseedo.english@gmail.com; we may need to verify your identity before responding.
9. External services
Links to HSDOS.AI, Amazon, social platforms, and other external services are governed by those services’ own privacy practices. Please review them before providing information.
10. Changes
We may update this policy as our services or legal obligations change. The effective date above shows the latest published version.